1. Which App This Is About
This page explains how to delete the game account for Memoria Land on iOS and Android. The provider is Andre Neubert, Mainz, Germany (contact: contact@andreneubert.com). Further provider details are available in the Impressum.
Deletion is free of charge and is available for guest accounts and accounts linked to Google or Apple. There are two ways to request it.
2. Option 1: Delete in the App
- Open Memoria Land.
- Open Settings from the main menu.
- Choose “Delete account”.
- Confirm both safety prompts.
A connection to the game server is required. The server deletion then begins. After the server confirms it, the app resets the active sign-in state and guest identifier stored on that device. Device-specific settings and individual local progress copies may remain; you can remove all local app data through the operating-system settings or by uninstalling the app. The deleted game account cannot be restored through the app.
3. Option 2: Request Deletion by Email
If you have uninstalled the app or no longer have access to your device, email contact@andreneubert.com with the subject “Delete Memoria Land account”.
If available, include your friend code or game-account identifier. A display name can help with the search but is not unique. If the account is linked to Google or Apple, you can also reinstall the app, sign in again and delete the account directly in the app. To prevent unauthorised deletion, additional proof that the account belongs to you may be requested. Never send a password, full store receipt or payment details by email. Requests are handled without undue delay and normally within one month, and you will receive confirmation. If the account cannot be found or matched securely using the available information, we will contact you.
3.1 Inactive Guest Accounts
A device-only guest account is marked for clean-up after 180 days without use recorded in the game profile and deleted within the following 30 days. A successful sign-in by the app to the game server restarts the period. The same applies to server-backed play that reads or saves the game state; offline-only use without a server connection and technical maintenance do not count. This applies only to a level-1 account with no trophies, diamonds, store purchase recorded on the account, redeemed store transaction, purchased shop item, DLC or purchased character and no link to a recoverable external sign-in provider. The conditions are checked again immediately before deletion; a non-empty save without a reliable activity timestamp is not deleted. Deletion also removes any remaining coins, XP and other progress. Because such a guest account has no contact address, an individual reminder will normally not be possible. If you want to keep an account during a longer break, link it to Google or Apple in the settings first.
4. What Is Deleted
Deletion removes the active game account and data that is no longer needed for an overriding purpose, including:
- the cloud save and campaign or event progress,
- coins, XP, diamonds, inventory, unlocked items and cosmetics,
- the display name and public player profile,
- trophies, league standing, achievements and leaderboard entry,
- current friends, friend requests and social data, and
- the game-account link to Google or Apple.
The direct association between the active game account and the purchase ledger is also removed. Deleting Memoria Land does not delete your Google or Apple account or the purchase history that the app store holds independently.
5. What May Remain
The periods below apply and are binding. Limited information may remain where it is still required for a specific purpose:
- Pseudonymous purchase records: the described minimisation is implemented on the production server. The full pseudonymous evidence record is generally retained until the end of the third calendar year following the first credit or the latest relevant store decision and is reduced to the necessary minimum within 30 days afterwards. For consumables, the small protection against an impermissible first or repeated credit also ends no later than the end of the tenth calendar year following the store purchase; the server rejects older purchases based on their verified age. For an active permanent item, a minimal entitlement core may remain while restoration or permitted reassignment is offered. For a finally refunded, withdrawn or revoked permanent item, a minimal denial core may remain while the same store transaction could otherwise create another entitlement. Section 8 of the Privacy Policy sets out the full rules and exceptions.
- Moderation and safety records: a report is retained while it is under review and for 12 months after the final decision. Evidence required for an active restriction is retained for the duration of that restriction and for a further 12 months. Active account restrictions end when the account is deleted.
- Tournament and opponent match data: a tournament record may remain until the tournament has ended. Seven days after the end it becomes eligible for deletion and is removed during the next technical tournament-maintenance pass. Entries containing your name and account identifier may also remain in an opponent's match history, which is limited to 50 entries, until replaced by newer matches or deleted with that opponent's account.
- Technical logs: regular game-server and infrastructure logs are deleted after no more than 30 days. An extract needed for a documented security incident is retained until the incident is finally resolved and for a further 12 months, then deleted within 30 days. Logs created when you open this page follow the periods stated in the Privacy Policy.
- Backups: deleted game data may remain in access-restricted production database backups for up to seven days. Backups are used only to restore the service after a technical incident, not to restore a deleted account in normal operation. If a backup is restored, deletion requirements are applied again.
- Deletion-request record: the minimum record needed to document the handling of the request is retained until the end of the third calendar year following closure of the request. Additional identity-verification material is deleted within 30 days after verification is complete.
A regular deletion period is suspended only for the fields covered by a documented legal dispute, authority request or specifically applicable statutory retention duty. Those fields are deleted within 30 days after the reason ends. These remaining records continue to be protected by the GDPR and your applicable rights. More detail is provided in the Privacy Policy.
6. Important: Effect on Purchases and Progress
Please read this section before deleting your account.
- Diamonds are deleted with the account. Purchased diamonds form part of your game-account balance; a new account starts without that balance. Statutory rights and the store's refund rules remain unaffected.
- Coins, XP, unlocks and progress are lost as well. They cannot be restored through the deleted game account.
- “The Insect Meadow” can normally be restored once. This permanent purchase remains recorded by your store account. After account deletion, you can normally unlock it once for a new game account through “Restore purchases”, provided that you use the same store account and the store records and technical evidence allow it.
- Only switching devices? Do not delete your account. Link it to Google or Apple in the settings and use that sign-in on the new device.
A guest account relies on locally stored credentials. Depending on your operating-system and backup settings, local data may be included in a device backup and restored later, but this is not a reliable account-recovery method. Linking to Google or Apple is the supported recovery path.
7. Local Copies and Uninstalling
Deleting the game account in the app resets the active sign-in state and guest identifier on the device used for deletion after the server confirms success. It does not necessarily remove all device settings or local progress copies; you can remove those through the operating-system app-data settings or by uninstalling the app. Uninstalling the app by itself does not delete the server account. Operating-system backups may retain a temporary copy of local app data according to your device and backup settings.
8. Questions and Further Rights
If you have questions about deletion or wish to exercise another data-protection right, such as access, rectification, restriction, data portability or objection, contact contact@andreneubert.com. Details of the data processed and the legal bases are in the Privacy Policy; the rules for accounts and purchases are in the Terms of Use.